Frequently Asked Questions

  • You can place an order online here. Orders close at 2 pm each day for the following day.

    You are welcome to order up to one month in advance via the website, for either in-store collection or delivery.

  • It simply means we've reached capacity for pre-orders on that day. The good news is our cabinet is always fully stocked in-store, so come in and take your pick from what's on display.

  • Yes! You can now place delivery orders directly through our website. Simply select delivery at checkout and the fee will be calculated based on your postcode.

  • We have vegan options in-store every Friday. You can also order your vegan treats for collection or delivery on Friday and Saturdays. Visit here to order your vegan treats.

    Unfortunately we cannot accomodate gluten free options. We recommend Oh Em G It's Gluten Free as a wonderful alternative. Find them here.

  • We do and it's a great option for larger orders or when you're short on time. Place your order online by 2 pm the day prior to collection, then on your collection day head to Cuzens Place (just behind Ryrie St). Give us a call on 5260 1817 and we'll bring your order out to you. Please note we're unable to process payment at pickup, so your order will need to be paid online in advance.

  • Baked by Us is a disability support service with a set product range designed around participant involvement. Because of this, we're not able to offer customisations.

  • Yes! We just ask for a minimum of one week's notice. Send us an email at hello@bakedbyus.com.au to enquire or place your order.